CLFNDU - Understanding Cisco Collaboration Foundations

Course Description

The Understanding Cisco Collaboration Foundations (CLFNDU) training gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (UCM) solution with Session Initiation Protocol (SIP) gateway. The training covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

This training does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several Cisco Certified Network Professional (CCNP) and other professional-level collaboration trainings and exams. This training also earns you 21 Continuing Education (CE) credits toward recertification

How You'll Benefit

This training will help you:
Administer a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
Configure Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
Introduce you to the SIP protocol, how calls are connected, and how media codes are determined
Introduce you to the capabilities and basic configuration of an SIP gateway for PSTN access
Introduce you to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
Administer Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
Administer maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool
Earn 21 CE credits toward recertification

Who Should Enroll

Students preparing to take the CCNP Collaboration certification
Network Administrators
Network Engineers
Systems Engineers

Course Objectives

Describe benefits of using Cisco collaboration solution, collaboration deployment models, and components of collaboration solution in on-premises, cloud, and hybrid deployments
Explore different codecs used in voice and video calls and explain how SIP signaling is used to set up and teardown calls
Identify Cisco Unified Communications Manager User Types and use Active Directory to manage Users in Cisco Unified Communications Manager
Identify the appropriate Cisco Unified IP Phone software solution for registration, recognize different Cisco Unified IP Phone models and their supported software, and identify various models of Webex video endpoints
Provide an understanding of Cisco Unified Communications Manager, including its deployment models, cluster architecture, network requirements, collaboration services, administration tools, and redundancy strategies to design, implement, and maintain robust collaboration networks
Examine the lifecycle of Cisco collaboration endpoints
Understand the dial plans and call routing in Cisco Unified Communications Manager including the key components, digit manipulation techniques, translation patterns, and practical skills to create and configure a basic dial plan
Configure a class of service elements in the Cisco Unified Communications Manager
Provide an overview of the reporting and maintenance tools available for managing and monitoring Cisco Unified Communications systems
Analyze media resources within Cisco Unified Communications systems, including conferencing solutions, transcoders, media termination points, and music on hold, to optimize their configuration and usage
Describe the differences between a rendezvous, Meet-Me and ad hoc conference, describe how to create a SIP Trunk for Cisco Meeting Server in Cisco Unified Communications Manager, and how to set up media resources to support ad hoc and Meet-Me conferences
Analyze the deployment, integration, and use cases of Cisco Instant Messaging and Presence Service alongside Cisco Unified Communications Manager to optimize communication through scalable, redundant, and secure solutions
Evaluate the features, deployment options, and integration of Cisco Jabber with Cisco Unified Communications Manager to optimize communication workflows, enhance team collaboration, and provide a smooth transition to modern communication solutions
Analyze Cisco Unity Connection components, architecture, and call handlers, focusing on the system’s deployment, configuration, and user management to optimize communication workflows and enhance user experience
Describe the Cisco Edge Services Components
Analyze the architecture and configuration of Cisco Expressway Zones, as well as the role of Search Rules, security certificates, and encryption strategies to enable efficient and secure voice, video, and collaboration services between internal and external networks
Analyze the architecture and configuration of Cisco Unified Border Element, including its key features for signaling and media interworking, security demarcation, toll-fraud prevention, and call admission control to enable secure, cost-effective voice and video connectivity across disparate VoIP networks
Describe how to access the Control Hub and navigate the menus to setup a Webex collaboration solution
Introduce User administration in Control Hub
Explore the registration process to Control Hub
Examine Webex Calling options using the Control Hub
Explore admin-configurable features and user configurable features in Webex calling
Describe Reporting and Maintenance
Provide a technical understanding of Cisco Webex cloud and hybrid media resources, including voicemail management, Edge Audio, and Video Mesh
Describe Cisco Webex Hybrid Cloud Connected Unified Communications
Describe Webex Hybrid Services

Course Prerequisites

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
Internet web browser usability knowledge and general computer usage
Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Course Outline

Collaboration Technology and Benefits
Codecs and Call Signaling
User Management in Cisco Unified Communications Manager
Endpoints and Phones
Initial Parameters Administration for Cisco Unified Communications Manager
Registration Process to Cisco Unified Communications Manager
Basic Dial Plan
Class of Service
Reporting and Maintenance
Media Resources
Cisco Meeting Server Integration with Cisco Unified Communications Manager
Cisco Instant Messaging and Presence Service
Soft Client Registration to Cisco Unified Communication Manager
Cisco Unity Connection
Edge Services
Cisco Expressway Series
Cisco Unified Border Element
Control Hub
User Management in Control Hub
Registration Process to Control Hub
Webex Calling Options
Webex Calling Features
Cloud Management and Troubleshooting
Cloud and Hybrid Media Resources
Cisco Webex Hybrid Cloud Connected Unified Communications
Cisco Webex Hybrid Services

Lab Outline

Create a Local User Account and Configure LDAP
Configure Cisco Unified Communication Manager Initial Parameters
Configure Cisco Unified Communications Manager Core System Settings
Deploy an IP Phone Through Manual Registration
Create a Basic Dial Plan
Explore Partitions and CSSs
Use Reporting and Maintenance Tools
Register Cisco Meeting Server to Cisco Unified Communications Manager
Register Cisco Jabber Client to Cisco Unified Communications Manager
Configure the Integration Between Cisco Unity Connection and Cisco Unified Communications Manager
Manage Cisco Unity Connection Users
Explore the Configuration of Traversal Zones in Cisco Expressway
Explore the Cisco Unified Border Element Interoperability between VoIP Networks
Explore the Configuration of Webex Control Hub
Add Users to Webex Control Hub
Configure Webex Calling Using Cisco Calling Plans
Configure Webex Calling Features in Control Hub