CLICA - Implementing Cisco Collaboration Applications

Course Description 

The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.

How You'll Benefit

This course will help you:
Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
Prepare for the 300-810 CLICA exam

Who Should Enroll

Collaboration engineers
Collaboration administrators

What to Expect in the Exam

The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

After you pass 300-810 CLICA, you earn the Cisco Certified Specialist - Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP® Collaboration certification.

Course Objectives

Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot Chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
Configure call recording and monitoring

Course Prerequisites

Before taking this offering, you should have:
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.

Course Outline

Module 1: Cisco Unity Connection Integration
Module 2: Cisco Unity Connection Call Handlers
Module 3: Cisco Unity Connection Troubleshooting
Module 4: SSO for Cisco Unified Communications Applications
Module 5: Cisco IM and Presence and Cloud Messaging
Module 6: Cisco IM and Presence and Jabber Customization
Module 7: Cisco IM and Presence Compliance Message Archiving
Module 8: Webex App Troubleshooting
Module 9: Cisco Unified Attendant Console
Module 10: Call Recording and Monitoring

Lab Outline

Discovery 1: Integrate and Set Up Cisco Unity Connection
Discovery 2: Configure Cisco Unity Connection Call Handlers
Discovery 3: Implement Toll Fraud Prevention
Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
Discovery 5: Troubleshoot Cisco Unity Connection
Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
Discovery 7: Implement Cisco Jabber
Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Discovery 10: Enable Message Archiving and Chat Rooms
Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Discovery 12: Integrate Cisco Unified Attendant Console Advanced
Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring